“I was scared to call you, but you calling me has taken a weight off my mind”.

Like many I have been heartened by much of the response during this pandemic. I have stood with my neighbours every Thursday and clapped for our NHS, care workers and other key workers.

Taking the opportunity to step back from what we’re doing and questioning what really matters can make all the difference.

We've been developing our understanding of service design practices for over three years now, and there are some great examples of projects elsewhere on this blog.

I don’t often spend eight hours of my weekend on a train, but this weekend I did just that.

I am a proud co-founder of a local service design breakfast group which meets monthly in Brighton. The gathering is a space for discussion and support for service designers living and working across Sussex.

I heard this comment from a man at a service design event I attended a few months ago...

After 49 in-depth interviews in three council areas - Adur & Worthing, Devon and Buckinghamshire - council partners are delighted to publish the research findings from OpenCommunity, the MHCLG funded project exploring the case for a community-based services data standard.

“The spoken word belongs half to he who speaks and half to he who listens." - French proverb

I’m working on the ‘Effortless’ programme at Adur & Worthing Councils - trying to make it effortless for customers to contact us and get their query dealt with.

I'm a recovering perfectionist. I used to hate getting things wrong at work and would do anything I possibly could to protect myself from being thought of as anything less than excellent.

I’ve been thinking about whether what we’re doing with SameRoom is just a case of putting ourselves in someone else's shoes.

I’m a millennial! Straight away I expect the word ‘millennial’ fires off thoughts in your head: ‘phone addict’, ‘Twitter’, ‘Facetime’, perhaps?

Imagine you’re on the dance floor of a nightclub (a hazy memory of mine as a parent of a one year old!). You’re trying to see what’s happening...

Ever wondered how Santa manages to seamlessly design, build and deliver presents, each year?

Six tips from our shared experience of what it takes to do multi-agency service development.‘When you work in the public sector with limited resources, you often have intractable problems. No one service

Imagine you’re a skilled car designer and have been asked to design a new car for an already-crowded market. Would you jump straight into drawing possible designs? Probably not.

As a rule, self-service portals are rubbish. We set ourselves the challenge of simplifying this process

“It’s easier to push an outlandish idea down the hill to become more sensible than it is to push a boring idea up a hill to become slightly more interesting.”

If you have ever seen movies like Ex Machina, Transcendents or I Robot, you will know what I mean by Artificial Intelligence.

In this series of blogs, I want to share experience and learning from a major SameRoom project on loneliness which is currently underway, and also talk about the development of our overall policy

‘For decades, homelessness has been seen as a problem that needs to be solved by the local authority. But in Adur and Worthing, as elsewhere, we don’t have enough social housing to

How we’re working together to identify triggers for homelessness early on and support people before they reach crisis point.