We all fall over I heard this comment from a man at a service design event I attended a few months ago...
Let's get things wrong! I'm a recovering perfectionist. I used to hate getting things wrong at work and would do anything I possibly could to protect myself from being thought of as anything less than excellent.
Someone else's shoes I’ve been thinking about whether what we’re doing with SameRoom is just a case of putting ourselves in someone else's shoes.
Getting onto the balcony Imagine you’re on the dance floor of a nightclub (a hazy memory of mine as a parent of a one year old!). You’re trying to see what’s happening...
Becoming more outlandish… “It’s easier to push an outlandish idea down the hill to become more sensible than it is to push a boring idea up a hill to become slightly more interesting.”
